Privacy Policy

Raiden Training (“we”, “us”, “our”) provides medical and aesthetic laser training courses, workshops and related educational services. We are the data controller for the personal information described in this policy.

Our registered address is Raiden Training, Raiden Skin & Laser Clinic, 64 Claughton Street, St Helens, WA10 1SN.

We collect information you provide directly to us, including when you register as a learner, apply for a course, book a place, complete an assessment, submit feedback or contact us.

This may include your name, contact details, profession and registration details, employer, dietary or accessibility requirements, emergency contact details, qualifications and evidence submitted for course entry, course attendance and assessment records, and payment-related information.

We also collect limited technical information automatically when you use our website, such as your IP address, device and browser type and pages visited.

We use your information to process and administer course applications and bookings, manage your learner record and progress, deliver training and assessments, issue certificates, take payment, respond to enquiries and complaints, and meet our legal, accounting and regulatory obligations.

Where you have not opted out, we may also send you information about our courses, dates and related services.

We rely on the following lawful bases: performance of a contract (to provide the training you have booked), legal obligation (for example accounting, tax and record-keeping), legitimate interests (to run and improve our business and to communicate with you about your booking) and consent (for optional marketing and for any optional cookies).

We do not sell your personal information. We may share it with trusted service providers who support our operations, such as payment processors, email and communication providers, IT and hosting providers, and, where relevant, partner organisations involved in delivering your training.

We may also disclose information where required by law or to protect the safety and rights of our delegates, patients, models or staff.

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy. Training, attendance, assessment and certification records may be retained for longer periods where necessary for professional, regulatory, accounting or legal purposes. Optional marketing information is kept until you withdraw your consent.

Under data protection law you have the right to access the personal information we hold about you, to ask us to correct inaccurate information, to request erasure in certain circumstances, to restrict or object to processing, and to data portability.

Where we rely on consent, you may withdraw that consent at any time. To exercise any of these rights, please contact us using the details below.

Our website uses essential cookies to make it work and optional cookies to help us understand how the site is used. When you first visit, you can choose to accept all cookies or continue with essential cookies only. You can change your choice at any time by clearing your browser storage for this site.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. Access to learner records is restricted to authorised staff. No method of transmission or storage is completely secure, but we take our obligations seriously.

We do not store identifiable patient records within our learner platform. Learners must not upload identifiable patient information or clinical photographs. Any clinical information shared during training is handled confidentially in line with professional and legal requirements.

We may update this Privacy Policy from time to time. The current version will always be available on this page, together with its effective date.

If you have any questions about this Privacy Policy or how we handle your information, please contact us in writing at the address below.